Frequently Asked Questions (FAQs)

1. What is the return policy for jacketsamerican.com?

We accept returns within 30 days of delivery. The returned item must be unused, unworn, and in its original condition with all tags and packaging intact. We are responsible for the return shipping costs.

2. How do I initiate a return or exchange?

To initiate a return or exchange, please contact us at Sales@jacketsamerican.com with your order details. We will provide instructions on how to return the item and issue a refund or process the exchange.

3. Do you offer free shipping?

Yes! We offer free worldwide shipping on all orders, regardless of location.

4. How long will it take for my order to arrive?

Our standard shipping time is between 7-14 business days, depending on your location.

5. Can I track my order?

Yes, once your order has been shipped, we will provide you with a tracking number to monitor your order’s progress.

6. Do you ship internationally?

Yes, we offer free international shipping to many countries worldwide. Shipping times may vary depending on your location.

7. How can I pay for my order?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, and Stripe. All transactions are secure and processed through trusted payment gateways.

8. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return, exchange, or full refund at no additional cost to you.

9. How do I contact customer support?

You can contact our customer support team via email at Sales@jacketsamerican.com or by phone at +447897002265. We are happy to assist with any inquiries or concerns.

10. Are the jackets available in different sizes?

Yes, our jackets are available in a variety of sizes. Please refer to the size chart on the product page to ensure the best fit.

11. How can I track my refund?

Once we have received and processed your returned item, your refund will be issued to the original payment method. Please allow 7-10 business days for the refund to appear in your account.

12. Do you offer gift cards?

Currently, we do not offer gift cards. However, you can purchase our products directly through our website using the available payment methods.

13. How secure is my personal information?

Your personal information is protected through secure encryption technology. We use trusted third-party payment processors to ensure that your payment details are kept safe.

14. Can I cancel my order?

Once an order has been processed and shipped, we are unable to cancel it. However, you can return the item once it arrives if you are not satisfied with your purchase.

15. Are your jackets suitable for all seasons?

Our jackets are designed to be versatile, but specific product details such as material and insulation vary depending on the style. Check the product description for details on the material and recommended use for different seasons.