Refund and Return Policy

At jacketsamerican.com, we are committed to your satisfaction. If you’re not completely happy with your purchase, we offer a straightforward return and refund process with buyer safety as a top priority.

Return Policy

We accept returns on eligible items under the following conditions:

  • Eligibility: Items can be returned within 30 days from the date of delivery.
  • Condition of Items: Returned items must be in unused, unworn, and original condition, with all tags and packaging intact.

To initiate a return, please contact our customer support at Sales@jacketsamerican.com with your order details. Once your return is approved, we will provide instructions on how to send the item back to us.

Refund Policy

We offer full refunds for returned items that meet our return criteria. Refunds will be issued to the original payment method once the returned item is received and inspected. Please allow up to 7-10 business days for the refund to be processed.

  • Refund Timeframe: You can expect your refund within 10-14 days from the date we receive your returned item.

Exchanges

If you wish to exchange your item for a different size or color, please contact us at Sales@jacketsamerican.com. We will do our best to accommodate exchange requests based on stock availability.

Buyer Safety

Your safety and satisfaction are our top priorities. We ensure the following:

  • Secure Transactions: All transactions on our website are encrypted, and we use trusted third-party payment processors (like PayPal and Stripe) to handle your payments securely.
  • Tracking and Returns: We provide tracking numbers for all shipments so you can follow your order and ensure timely delivery.
  • Customer Support: Our dedicated customer support team is available to assist with any concerns or questions about returns, refunds, or exchanges.

Return Shipping Costs

  • Return Shipping: We are responsible for the return shipping costs for all returns within the 30-day return window, regardless of the reason for the return.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will arrange for a return, exchange, or refund at no additional cost to you.

How to Contact Us

For any return, refund, or exchange inquiries, or if you have any questions regarding this policy, please reach out to us at:
Email: Sales@jacketsamerican.com
Phone: +447897002265